Last updated: June 6, 2026
Highland Lakes Gutters ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to highlandlakesgutters.com, our phone line, and our text-messaging program.
Information we collect
- Contact details — your name, phone number, email, and property address.
- Service details — the gutter work you need, timing, and any notes you provide.
- Conversation records — when you call, your call may be handled by an automated virtual assistant and a transcript may be stored to process your request; website chat messages are stored for the same purpose.
- Basic technical data — standard information such as IP address and browser type, used to operate and secure the site.
How we use your information
- To respond to your request, provide quotes, and schedule and perform gutter services.
- To communicate with you by phone call, text message, or email.
- To operate and improve our website and services, and meet legal obligations.
Text messaging (SMS)
If you provide your phone number when you call us or use our website, you may receive transactional text messages confirming we received your request and helping coordinate your service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or emailing us at info@highlandlakesgutters.com. See our SMS Terms & Conditions for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate (such as our messaging and email providers), and only as needed to serve you or as required by law. Text-messaging opt-in data is never shared with third parties for marketing.
Data retention
We keep your information only as long as needed to provide our services and meet legal requirements, after which it is deleted or anonymized.
Your choices
- Reply STOP to any text to stop receiving messages.
- Ask us to update or delete your information by emailing the address below.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this Privacy Policy from time to time; the "last updated" date above reflects the most recent changes.
Contact us
Highland Lakes Gutters
Serving Marble Falls & the Highland Lakes, TX
Email: info@highlandlakesgutters.com